Voyando Privacy Statement

Introduction

This privacy statement provides information about how we process personal data in the context of our services and website. Personal data is primarily processed to carry out agreements with the individuals concerned.

We handle your data with care and ensure that every processing complies with applicable laws and regulations. Technological developments, innovative solutions, globalization, and an increasingly digital government raise new requirements for data protection and privacy. We are aware of this and ensure your privacy remains protected through measures related to information security, data minimization, transparency, and user control.

This privacy statement was last updated in November 2023. Any changes will be published on this page. Always check the date above and regularly review whether a new version is available. We will also make efforts to announce changes separately.

When does this privacy statement apply?

This privacy statement applies to all personal data we collect and process in the context of our services, products, and when visiting our website.

If you are under the age of 16, you may only provide us with personal data if one of your parents or a legal guardian who has read this privacy statement gives consent on your behalf. Please do not provide us with data without permission.

Our website may contain links to other websites. We are not responsible for the content or privacy practices of those websites. Always consult the privacy statement of the respective website.

Who is responsible for your data?

Voyando B.V., located at Zuiderpark 17, 9724 AG Groningen, and registered with the Dutch Chamber of Commerce under number 81819048, is the data controller as described in this privacy statement.

What data do we process and for what purpose?

We only process personal data that you provide to us yourself. This occurs when you create an account or use our website. Personal data is also processed to comply with legal obligations and for marketing and communication purposes.

You are never required to provide personal data, but failure to do so may result in limited use of our services. Below is a list of personal data we process.

Account Creation

When creating an account, we process the following data:

  • Full name
  • (Mobile) phone number
  • Email address
  • Login credentials (username and password)

We need this data to manage your account within our service framework.

Subscription

When you subscribe to our services, we process the following data:

  • Full name, initials, prefixes
  • Company name and Chamber of Commerce number (optional)
  • Address details (street, house number, postal code, city, and country)
  • (Mobile) phone number
  • Email address
  • Bank account number and financial details

We use this data to fulfill the contract and administer your subscription, including processing payment.

Contact Form

When contacting our customer service, you may fill out a contact form. In doing so, we collect the following:

  • Name
  • Email address
  • Phone number
  • Message content

We use this information to respond to your message and identify you.

Browsing and Click Behavior

We analyze usage statistics on our website to improve layout and security. This data is anonymized as much as possible and may include:

  • IP address
  • Browsing and click behavior
  • Cookies
  • General visit data, such as most visited pages

Newsletter

With your permission, we use your name and email address to send newsletters. You can unsubscribe at any time via the link in each email.

Legal Basis

We process data based on Article 6 of the GDPR under the following grounds:

  • Legal obligation
  • Performance of a contract
  • Consent
  • Legitimate interest

Data Retention

We do not store your data longer than necessary for the aforementioned purposes or as required by law.

Data Security

We value the security of your data. Technical and organizational measures are taken to ensure a level of protection appropriate to the risk. When using third-party services, we sign data processing agreements to guarantee compliance.

Sharing with Third Parties

We only share your data with third parties when necessary to provide our services or to comply with legal obligations. These include technical service providers, email services, and supervisory authorities.

We do not share your data outside the EEA unless adequate safeguards are in place. We use providers such as Calendly, Google, and payment processors. We do not sell or lease your data, nor do we use profiling or automated decision-making.

Cookies

We use functional, analytical, and tracking cookies. These help remember preferences and improve user experience. You can disable cookies in your browser, but some functionality may be limited.

We only place non-essential cookies with your consent. These cookies are used for personalized ads and remarketing.

Google Analytics

We use Google Analytics to evaluate the effectiveness of our Google Ads and understand website usage. Data is anonymized and may be stored on U.S. servers. Refer to Google’s privacy policy for more details.

Facebook Pixel

We use Facebook cookies to analyze visitor behavior and for remarketing. These are only placed with your permission and are not shared with other Facebook services.

International Transfers

When transferring personal data outside the EEA, we take all reasonable steps to ensure adequate protection.

Your Rights

You have the right to access, correct, delete, or restrict your data. You may also object to processing or withdraw consent. Requests will be processed within one month.

Complaints may be submitted to us or to the Dutch Data Protection Authority via this form.

Legal obligations may prevent us from fully honoring certain requests, such as data required for tax purposes.

Contact

VOYANDO B.V.
Zuiderpark 17
9724 AG GRONINGEN
0800 16 88
[email protected]