How do I cancel a booking?

Easily cancel a booking via the dashboard, check payments and remove the booking using the automatic block removal feature.

Step by step · 11 steps

1. 1

   Step 1: Go to your dashboard.

   

2. 2

   Step 2: Click Bookings & Prices in the menu.

   

3. 3

   Step 3: Click Bookings.

   

4. 4

   Step 4: Click Upcoming.

   

5. 5

   Step 5: Click Details next to the booking you want to cancel.

   

6. 6

   Step 6: Note down the guest's phone number and e-mail address, so you can still reach the guest after cancelling.

   

7. 7

   Step 7: Do you need to refund money? First click Payment requests.

   

8. 8

   Step 8: Under Paid? you see what the guest has already paid. You refund this yourself; ask the guest for their bank account number and transfer the amount manually.

   

9. 9

   Step 9: Click the three dots at the top right.

   

10. 10

    Step 10: Click Cancel.

    

11. 11

    Step 11: Optionally add a message or reason for the guest and click Yes, I'm sure. The guest receives a cancellation e-mail and the dates become available again in your calendar; linked platforms can take a while to update.