How do I delete or cancel a booking?

Delete or cancel bookings received via your own website directly in the dashboard. Cancel external bookings via the relevant platform.

Step by step · 10 steps

1. 1

   Step 1: Go to your dashboard.

   

2. 2

   Step 2: Click Bookings & Prices in the menu.

   

3. 3

   Step 3: Click Bookings.

   

4. 4

   Step 4: Look up the booking, for example under Upcoming.

   

5. 5

   Step 5: Does the booking come from an external platform (such as Airbnb or Booking.com)? Cancel it on that platform; the block then disappears from your calendar by itself.

   

6. 6

   Step 6: Bookings made through your own website are deleted or cancelled here. Click Details next to the booking.

   

7. 7

   Step 7: Click the three dots at the top right.

   

8. 8

   Step 8: With Cancel the booking is kept as cancelled and the guest receives a cancellation e-mail.

   

9. 9

   Step 9: With Delete you remove the booking completely. Click Delete.

   

10. 10

    Step 10: Click Yes, I'm sure. Planned e-mails and payment requests are removed too; the guest is not notified. The block is removed from your calendar; on linked platforms this can take up to 12 hours.