E-mail & communication

E-mail templates, automatic messages, review requests and your guests.

15 items

How do I set up an automated email? Set up an automated email template with variable values and specify when it should be sent, so that your guests always receive the correct information. How do I set up an automatic review request? Set up an automated review request email to be sent after checkout, containing a personalised review link. How do I set up an automatic email? You can easily set up automatic emails for your guests by editing their email addresses and selecting the messages you want to send. How can I send an email template manually? Manually send an email template to guests via the dashboard by selecting a template, customising it and sending it. How do I make changes to an existing email template? Simply customise the subject, content and send time of your email template and replace all scheduled emails with a single click. How can I set up automated emails for Booking.com guests? Grant [email protected] permission on Booking.com and set up automatic emails for your Booking.com guests in the Voyando Dashboard. Where can I see which emails have been sent to a guest? View the emails you’ve sent to a guest via ‘Bookings’, ‘Details’ and ‘Communication’ in your Voyando dashboard. How do I change a guest’s email address? You can update a guest’s email address via ‘Bookings’ in your dashboard by clicking the pencil icon next to ‘Email’ and saving the change. How do I make an email address clickable in my text? Make an email address clickable by selecting it, choosing the ‘email’ link type and entering the address, along with an optional subject and content. How can I reschedule automated emails for a guest? Reschedule automatic emails by checking the email address at the time of booking and ticking the relevant emails again. Where can I see which emails are scheduled, and how do I change them? You can easily view and edit scheduled emails via ‘Communication > Scheduled emails’ in your dashboard. Save any changes after editing. How do I change an existing guest’s email address? Edit a guest’s email address via Bookings, update the details and select which emails need to be resent. How do I create an email template? Easily create a personalised email template with variables, translations and attachments for automatic sending to your guests. How do I find a list of my guests’ contact details? You can easily view and export a list of your guests’ contact details via the Voyando dashboard. How can I set up automated messages for Airbnb guests? Set up automatic quick reply messages for your guests via Airbnb, and then easily manage your communications in Voyando.

Can’t find your answer here?

Our support team will be happy to help you. Please email us or call us on weekdays, and we’ll look into it with you.

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