How can I set up automated messages for Airbnb guests?

Set up automatic quick reply messages for your guests via Airbnb, and then easily manage your communications in Voyando.

E-mail & communication Updated

This article is intended for hosts who use a channel manager. As we at Airbnb do not receive guests’ email addresses, it is unfortunately not possible to send automated messages directly to Airbnb guests via Voyando.

Fortunately, Airbnb itself offers a solution to this. Within the Airbnb platform, you can use Quick Replies. This allows you to set up and schedule messages in advance, so that your guests automatically receive the information you want to provide. These messages appear in guests’ Airbnb chats.

When a guest replies to your automated message, their reply will be received in Voyando as normal. From that point onwards, you can continue handling all communication with the guest via Voyando

Airbnb
Guide Below you’ll find Airbnb’s guide on how to set up Quick Replies. https://www.airbnb.nl/resources/hosting-homes/a/using-quick-replies-to-save-time-73
How do I set up an automated email? Set up an automated email template with variable values and specify when it should be sent, so that your guests always receive the correct information. How do I set up an automatic review request? Set up an automated review request email to be sent after checkout, containing a personalised review link. How do I set up an automatic email? You can easily set up automatic emails for your guests by editing their email addresses and selecting the messages you want to send. How can I send an email template manually? Manually send an email template to guests via the dashboard by selecting a template, customising it and sending it. How do I make changes to an existing email template? Simply customise the subject, content and send time of your email template and replace all scheduled emails with a single click. How can I set up automated emails for Booking.com guests? Grant [email protected] permission on Booking.com and set up automatic emails for your Booking.com guests in the Voyando Dashboard.

Can’t find your answer here?

Our support team will be happy to help you. Please email us or call us on weekdays, and we’ll look into it with you.

[email protected] 050 700 1581
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