How can I set up automated emails for Booking.com guests?

Grant [email protected] permission on Booking.com and set up automatic emails for your Booking.com guests in the Voyando Dashboard.

E-mail & communication 8 steps Updated

Step by step · 8 steps

  1. Go to your dashboard.

    Go to your dashboard.

  2. Click Communications in the menu.

    Click Communications in the menu.

  3. Click Email templates.

    Click Email templates.

  4. First, in Booking.com: in the Extranet, under Property > Messaging preferences > Security settings, allow the address [email protected]. Then set up your email templates here.

    First, in Booking.com: in the Extranet, under Property > Messaging preferences > Security settings, allow the address no-reply@voyando.com. Then set up your email templates here.

  5. Create a new template or click Edit next to an existing one.

    Create a new template or click Edit next to an existing one.

  6. Make sure Channel Manager is ticked under Send for bookings from. The email then also goes to Booking.com guests.

    Make sure Channel Manager is ticked under Send for bookings from. The email then also goes to Booking.com guests.

  7. Already have Booking.com bookings? Tick Also update the already scheduled emails so the email is scheduled for those bookings too.

    Already have Booking.com bookings? Tick Also update the already scheduled emails so the email is scheduled for those bookings too.

  8. Click Save.

    Click Save.
How do I set up an automated email? Set up an automated email template with variable values and specify when it should be sent, so that your guests always receive the correct information. How do I set up an automatic review request? Set up an automated review request email to be sent after checkout, containing a personalised review link. How do I set up an automatic email? You can easily set up automatic emails for your guests by editing their email addresses and selecting the messages you want to send. How can I send an email template manually? Manually send an email template to guests via the dashboard by selecting a template, customising it and sending it. How do I make changes to an existing email template? Simply customise the subject, content and send time of your email template and replace all scheduled emails with a single click. Where can I see which emails have been sent to a guest? View the emails you’ve sent to a guest via ‘Bookings’, ‘Details’ and ‘Communication’ in your Voyando dashboard.

Can’t find your answer here?

Our support team will be happy to help you. Please email us or call us on weekdays, and we’ll look into it with you.

[email protected] 050 700 1581
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