How do I make changes to an existing email template?

Simply customise the subject, content and send time of your email template and replace all scheduled emails with a single click.

E-mail & communication 9 steps Updated

Step by step · 9 steps

  1. Step 1: Go to your dashboard.

    Go to your dashboard.
  2. Step 2: Click Communications in the menu.

    Click Communications in the menu.
  3. Step 3: Click Email templates.

    Click Email templates.
  4. Step 4: Find the template you want to change and click Edit.

    Find the template you want to change and click Edit.
  5. Step 5: If needed, change when it is sent under Event, Days before/after and the time.

    If needed, change when it is sent under Event, Days before/after and the time.
  6. Step 6: If needed, change the subject.

    If needed, change the subject.
  7. Step 7: If needed, change the content.

    If needed, change the content.
  8. Step 8: Important: tick Also update the already scheduled emails if emails that are already scheduled should get the new text as well.

    Important: tick Also update the already scheduled emails if emails that are already scheduled should get the new text as well.
  9. Step 9: Click Save.

    Click Save.

Can’t find your answer here?

Our support team will be happy to help you. Please email us or call us on weekdays, and we’ll look into it with you.

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