Reviews
Read and answer reviews, show them on your website and ask guests for a review.
12 items
How do I accept a review?Put a review on your website with the On your website switch next to the review, under Reviews in the menu.
How do I set up an automatic review request?Set up an automated review request email to be sent after checkout, containing a personalised review link.
How can I manually add a review to my website?Add a review you received by email, on paper or in conversation through Reviews > Add review, and link it to the guest's stay right away.
How can I edit the text of a review?Change the name, headline and text of a review through the three dots next to the review under Reviews. Reviews from Booking.com and Airbnb cannot be …
How do I display a featured review on my website?Switch on the Top Review block in the content of your accommodation page and drag it to the right place.
How do I select a top review?Make a review your top review with the Highlight button under Reviews. The top review is shown prominently on your website.
Where do I find all my reviews?Under Reviews in the menu you find all reviews from your website, Booking.com and Airbnb, with filters for status, source and score.
How do I reply to a review?Reply from Voyando to reviews from your website, Booking.com and Airbnb, helped by a draft reply and a translation into the guest's language.
How do I ask a guest for a review?Under Reviews > Invitations you see for every departed guest whether you already asked for a review, and you send an invitation or reminder with one …
How do I see how my reviews score?Under Reviews > Insights you see your average score, the trend over 24 months, the distribution of stars and your scores per category, source and accommodation.
How do I link a review to a booking?Voyando links reviews to the guest's booking itself. If that does not work, you link the review by hand, so you can open the booking or …
How do I review a guest on Airbnb?Review Airbnb guests from Voyando. Airbnb only shows the guest's review once you have reviewed the guest too or the review period has ended.