How do I set up an automatic review request?

Set up an automated review request email to be sent after checkout, containing a personalised review link.

Step by step · 12 steps

1. 1

   Step 1: Go to your dashboard.

   

2. 2

   Step 2: Click Communications in the menu.

   

3. 3

   Step 3: Click Email templates.

   

4. 4

   Step 4: Click Add template.

   

5. 5

   Step 5: Give the template a name under Name of email. Only you see this name, guests don't.

   

6. 6

   Step 6: Under Event, choose Check-out.

   

7. 7

   Step 7: Under Days before/after, set when the request is sent, for example 1 day after.

   

8. 8

   Step 8: Enter the Subject of the email.

   

9. 9

   Step 9: Optionally pick a variable under Insert a variable (subject), such as the guest's name. It is filled in automatically for each booking.

   

10. 10

    Step 10: Write the content of the email.

    

11. 11

    Step 11: Put the cursor where the review link should go and pick the review link ({{ review_link }}) under Insert a variable (content). The guest then lands right on the review form.

    

12. 12

    Step 12: Click Save.