How do I create an email template?

Easily create a personalised email template with variables, translations and attachments for automatic sending to your guests.

Step by step · 18 steps

1. 1

   Step 1: Go to your dashboard.

   

2. 2

   Step 2: Click Communications in the menu.

   

3. 3

   Step 3: Click Email templates.

   

4. 4

   Step 4: Click Add template.

   

5. 5

   Step 5: Give the template a name under Name of email. Only you see this name, guests don't.

   

6. 6

   Step 6: Link the email to a moment under Event: time of booking, check-in or check-out.

   

7. 7

   Step 7: Under Days before/after, choose how many days before or after that event the email is sent.

   

8. 8

   Step 8: Enter the Subject of the email.

   

9. 9

   Step 9: Optionally pick a variable under Insert a variable (subject), such as the guest's name. It is filled in automatically for each booking.

   

10. 10

    Step 10: Write the content of the email.

    

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    Step 11: Put the cursor where you want it and pick a variable under Insert a variable (content). That way you never type details like the guest's name or check-in date yourself.

    

12. 12

    Step 12: Click a flag to fill in the translation. Do this for the subject and the content, for every language.

    

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    Step 13: Fill in the translation. Guests receive the email in their own language.

    

14. 14

    Step 14: Add an attachment if you like. It is sent with every language version.

    

15. 15

    Step 15: Click Save.

    

16. 16

    Step 16: Back in the overview of your email templates.

    

17. 17

    Step 17: Do you already have bookings? Click the three dots next to the template.

    

18. 18

    Step 18: Click Reschedule planned e-mails to schedule the email for all existing bookings too.