How can I arrange for the deposit to be refunded automatically?

Set this up in Voyando so that the deposit is automatically refunded for bookings made via your own website. This applies only to new bookings.

Payments & invoices 6 steps Updated

Step by step · 6 steps

  1. The automatic refund of the deposit only applies to bookings made via your own website. Was the booking made via a platform? If so, please contact the relevant platform to discuss the options for refunding the deposit.

  2. Go to voyando.com/dashboard

    Go to voyando.com/dashboard

  3. Click on Financial

    Click on Financial

  4. Click on Payment details

    Click on Payment details

  5. Tick the ‘Process deposit automatically’ box.

    Tick the ‘Process deposit automatically’ box.

  6. Click Save. This setting applies only to new bookings and cannot be applied retrospectively to existing bookings.

    Click Save. This setting applies only to new bookings and cannot be applied retrospectively to existing bookings.
How do I create an invoice for my guest? Quickly create an invoice for your guest via ‘Bookings’ in the dashboard, check the details and add any additional charges if necessary. How do I set up direct debits? Set up automatic payments by linking your payment details in Voyando to Stripe and selecting payment methods for your guests. How do I set my payment terms? Easily set your deposit period, percentage and payment instalments so that guests pay on time and your administration runs smoothly. How can I set up direct debits? Set up automatic payments via your Voyando dashboard and link your account to Stripe for a seamless payment process. Easily adjust payment methods and terms… How do I create a payment request? Simply create a payment request, set the description, amount and payment deadline, and send it automatically on the date of your choice. How do I change the default settings on my invoice? Adjust the standard VAT rate, the invoice text and the logo via ‘Payment Terms’ in your accommodation settings.

Can’t find your answer here?

Our support team will be happy to help you. Please email us or call us on weekdays, and we’ll look into it with you.

[email protected] 050 700 1581
REVIEWS VAN GEBRUIKERS

Wat verhuurders zeggen over
hun ervaring met Voyando

Veluwseboshuisjes.nl
★★★★★

"Everything runs automatically and my website is always up. No more hassle with separate systems or hiring people. It saves me so much time and it looks really professional."

A
Luxelandleven.nl
★★★★★

"Since then the payment process runs automatically and I no longer have to check manually whether payments have been made. That saves an enormous amount of work. You keep improving continuously, I really appreciate that."

JW
Jan Willem
luxelandleven.nl
Stellemaris.com
★★★★★

"With Voyando I have one clear system that always works. My communication with guests goes exactly the way I want and I don't have to do anything twice. And when I have questions, I get help from customer service right away."

F
Azurresidences.fr
★★★★★

"The backend is clear and works intuitively, without unnecessary features. Everything feels logical and stable. A reliable system that is truly built with the owner in mind."

M