How do I customise the booking confirmation and payment request emails?

Easily customise the text and subject lines of your booking confirmation and payment request emails in multiple languages via the Voyando dashboard.

Payments & invoices 10 steps Updated

Step by step · 10 steps

  1. Go to your dashboard.

    Go to your dashboard.

  2. Click Communications in the menu.

    Click Communications in the menu.

  3. Click Standard emails.

    Click Standard emails.

  4. Here you also find the Payment request email. You edit it in the same way.

    Here you also find the Payment request email. You edit it in the same way.

  5. Click Edit text next to the Booking confirmation.

    Click Edit text next to the Booking confirmation.

  6. Change the subject if needed.

    Change the subject if needed.

  7. Click a flag to edit the subject in another language.

    Click a flag to edit the subject in another language.

  8. Type the translation yourself or click Translate from Dutch.

    Type the translation yourself or click Translate from Dutch.

  9. Change the content if needed, then translate it the same way for every language you offer.

    Change the content if needed, then translate it the same way for every language you offer.

  10. Click Save.

    Click Save.
How do I create an invoice for my guest? Quickly create an invoice for your guest via ‘Bookings’ in the dashboard, check the details and add any additional charges if necessary. How do I set up direct debits? Set up automatic payments by linking your payment details in Voyando to Stripe and selecting payment methods for your guests. How do I set my payment terms? Easily set your deposit period, percentage and payment instalments so that guests pay on time and your administration runs smoothly. How can I set up direct debits? Set up automatic payments via your Voyando dashboard and link your account to Stripe for a seamless payment process. Easily adjust payment methods and terms… How do I create a payment request? Simply create a payment request, set the description, amount and payment deadline, and send it automatically on the date of your choice. How do I change the default settings on my invoice? Adjust the standard VAT rate, the invoice text and the logo via ‘Payment Terms’ in your accommodation settings.

Can’t find your answer here?

Our support team will be happy to help you. Please email us or call us on weekdays, and we’ll look into it with you.

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