How can I change my payment details for the direct debit for my subscription?

You can easily update your payment details for direct debit via your dashboard under ‘Financial’ and ‘Subscription’. Enter your new payment method.

Account & subscription 4 steps Updated

Step by step · 4 steps

  1. Go to your dashboard.

    Go to your dashboard.

  2. Click Financial in the menu.

    Click Financial in the menu.

  3. Click Subscription.

    Click Subscription.

  4. With an active subscription you find the Change payment details button at the top here. It opens a secure page where you choose another payment method and enter the details.

    With an active subscription you find the Change payment details button at the top here. It opens a secure page where you choose another payment method and enter the details.
Where can I enter my company name or VAT number? Enter your company name and VAT number under ‘Landlord Profile’ in the ‘Business’ section of your dashboard, then save the details. How do I add an extra user to my Voyando account? Add additional users by first upgrading your subscription and then assigning users and permissions via the dashboard. Where can I find the invoice for my Voyando subscription? Find and download your Voyando invoice quickly via the dashboard under ‘Finance’ and ‘Invoices’. How do I change my email address? You can easily update your email address via ‘Account’ in your dashboard by entering your new email address and confirming it. How do I create a support ticket? You can easily create a support ticket via the dashboard by typing in your query and attaching a file to get help quickly. How do I change the currency for my dashboard and website? Simply change the currency for your dashboard and website via ‘My Accommodation’ in the dashboard and save your choice.

Can’t find your answer here?

Our support team will be happy to help you. Please email us or call us on weekdays, and we’ll look into it with you.

[email protected] 050 700 1581
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