How do I create a support ticket?

You can easily create a support ticket via the dashboard by typing in your query and attaching a file to get help quickly.

Account & subscription 5 steps Updated

Step by step · 5 steps

  1. Go to your dashboard.

    Go to your dashboard.

  2. Click Help in the menu.

    Click Help in the menu.

  3. First check whether there is already an article or step-by-step guide about your question.

    First check whether there is already an article or step-by-step guide about your question.

  4. Can't find the answer? Go back to Help and scroll down.

    Can't find the answer? Go back to Help and scroll down.

  5. No answer? E-mail [email protected] or call us. Mention the name you use in the dashboard so we can find your account quickly. We reply on working days between 09:00 and 17:00.

    No answer? E-mail support@voyando.com or call us. Mention the name you use in the dashboard so we can find your account quickly. We reply on working days between 09:00 and 17:00.
Where can I enter my company name or VAT number? Enter your company name and VAT number under ‘Landlord Profile’ in the ‘Business’ section of your dashboard, then save the details. How do I add an extra user to my Voyando account? Add additional users by first upgrading your subscription and then assigning users and permissions via the dashboard. Where can I find the invoice for my Voyando subscription? Find and download your Voyando invoice quickly via the dashboard under ‘Finance’ and ‘Invoices’. How do I change my email address? You can easily update your email address via ‘Account’ in your dashboard by entering your new email address and confirming it. How can I change my payment details for the direct debit for my subscription? You can easily update your payment details for direct debit via your dashboard under ‘Financial’ and ‘Subscription’. Enter your new payment method. How do I change the currency for my dashboard and website? Simply change the currency for your dashboard and website via ‘My Accommodation’ in the dashboard and save your choice.

Can’t find your answer here?

Our support team will be happy to help you. Please email us or call us on weekdays, and we’ll look into it with you.

[email protected] 050 700 1581
REVIEWS VAN GEBRUIKERS

Wat verhuurders zeggen over
hun ervaring met Voyando

Veluwseboshuisjes.nl
★★★★★

"Everything runs automatically and my website is always up. No more hassle with separate systems or hiring people. It saves me so much time and it looks really professional."

A
Luxelandleven.nl
★★★★★

"Since then the payment process runs automatically and I no longer have to check manually whether payments have been made. That saves an enormous amount of work. You keep improving continuously, I really appreciate that."

JW
Jan Willem
luxelandleven.nl
Stellemaris.com
★★★★★

"With Voyando I have one clear system that always works. My communication with guests goes exactly the way I want and I don't have to do anything twice. And when I have questions, I get help from customer service right away."

F
Azurresidences.fr
★★★★★

"The backend is clear and works intuitively, without unnecessary features. Everything feels logical and stable. A reliable system that is truly built with the owner in mind."

M