How do I cancel or delete a booking?
Easily cancel a booking via the dashboard, check payments and remove the booking using the automatic block removal feature.
Cancel or delete? Cancel keeps the booking as cancelled and sends the guest a cancellation e-mail. Delete removes the booking completely, together with its scheduled e-mails and payment requests; the guest is not notified. You'll find both under the three dots at the top right of the booking.
Did the booking come from another platform, such as Airbnb or Booking.com? Then cancel it on that platform. The block disappears from your calendar automatically afterwards.
Step by step · 11 steps
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Step 1: Go to your dashboard.
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Step 2: Click Bookings & Pricing in the menu.
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Step 3: Click Bookings.
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Step 4: Click Upcoming.
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Step 5: Click Details next to the booking you want to cancel.
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Step 6: Note down the guest's phone number and e-mail address, so you can still reach the guest after cancelling.
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Step 7: Do you need to refund money? First click Payment requests.
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Step 8: Under Paid? you see what the guest has already paid. You refund this yourself; ask the guest for their bank account number and transfer the amount manually.
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Step 9: Click the three dots at the top right.
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Step 10: Click Cancel.
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Step 11: Optionally add a message or reason for the guest and click Yes, I'm sure. The guest receives a cancellation e-mail and the dates become available again in your calendar; linked platforms can take a while to update.
