How do I check a payment?

Check your dashboard to see whether the payment request has been sent and paid, and use the timeline to check when the payment was received or sent.

Payments & invoices 10 steps Updated

Step by step · 10 steps

  1. Go to your dashboard.

    Go to your dashboard.

  2. Click Bookings & Prices in the menu.

    Click Bookings & Prices in the menu.

  3. Click Bookings.

    Click Bookings.

  4. Look up the booking whose payment you want to check, for example by the guest's name.

    Look up the booking whose payment you want to check, for example by the guest's name.

  5. Click Details next to the booking.

    Click Details next to the booking.

  6. Click the Payment requests tab.

    Click the Payment requests tab.

  7. Under Sent? you see whether the payment request has been sent.

    Under Sent? you see whether the payment request has been sent.

  8. Under Paid? you see whether the payment request has been paid.

    Under Paid? you see whether the payment request has been paid.

  9. Want to know exactly when a payment was sent or received? Click Timeline.

    Want to know exactly when a payment was sent or received? Click Timeline.

  10. Find the payment in the list of events.

    Find the payment in the list of events.
How do I create an invoice for my guest? Quickly create an invoice for your guest via ‘Bookings’ in the dashboard, check the details and add any additional charges if necessary. How do I set up direct debits? Set up automatic payments by linking your payment details in Voyando to Stripe and selecting payment methods for your guests. How do I set my payment terms? Easily set your deposit period, percentage and payment instalments so that guests pay on time and your administration runs smoothly. How can I set up direct debits? Set up automatic payments via your Voyando dashboard and link your account to Stripe for a seamless payment process. Easily adjust payment methods and terms… How do I create a payment request? Simply create a payment request, set the description, amount and payment deadline, and send it automatically on the date of your choice. How do I change the default settings on my invoice? Adjust the standard VAT rate, the invoice text and the logo via ‘Payment Terms’ in your accommodation settings.

Can’t find your answer here?

Our support team will be happy to help you. Please email us or call us on weekdays, and we’ll look into it with you.

[email protected] 050 700 1581
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